Of course, there are many measures you should use to measure your organization's performance. But one of the most powerful, customizable metrics is the Net Promoter Score.You are most likely...
[read full text]In our Net Promoter Score articles, we talk about ways to use NPS surveys to improve the customer lifecycle and increase the accuracy of survey results.A common mistake that is made in relat...
[read full text]Is your Net Promoter Score a reliable metric to measure what customers think of your business, or is it biased?This is a common question that can be particularly worrying for small businesse...
[read full text]The title of the blog article poses an exciting question that all companies should ask themselves that want to survey their B2B customers with the Net Promoter Score in order to receive feed...
[read full text]With the Net Promoter Score® you measure and analyze customer satisfaction in order to find out more about what people like or dislike about your product or company. Used correctly, NPS is t...
[read full text]With Net Promoter Score surveys you measure the likelihood that a customer will recommend your company to their personal and / or professional environment. The higher the resulting NPS® valu...
[read full text]The customer survey via Net Promoter Score® has the advantage over other forms of survey in that you receive relevant customer feedback promptly when you need it most.The feedback received c...
[read full text]NPS® is the optimal metric for loyalty and customer satisfaction, but the Net Promoter Score can do a lot more. If used correctly, the NPS can play an important role in your customer acquisi...
[read full text]While many people consider Net Promoter Score® surveys to be a simple rating scale from 0 to 10, in reality NPS® has two sides - the quantitative (the rating) and the qualitative (the feedba...
[read full text]The coronavirus is currently determining everyday life, both for private individuals and companies. The management between home office and childcare is a major hurdle for many private indivi...
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