Reasons for using the Net Promoter Score every day

Of course, there are many measures you should use to measure your organization's performance. But one of the most powerful, customizable metrics is the Net Promoter Score.You are most likely...

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Why the NPS not only outputs statistics, but can also make feelings and intentions measurable.

In our Net Promoter Score articles, we talk about ways to use NPS surveys to improve the customer lifecycle and increase the accuracy of survey results.A common mistake that is made in relat...

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Is Your Net Promoter Score Skewed?

Is your Net Promoter Score a reliable metric to measure what customers think of your business, or is it biased?This is a common question that can be particularly worrying for small businesse...

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Who should you survey in B2B business: your contact person or the direct user of the product?

The title of the blog article poses an exciting question that all companies should ask themselves that want to survey their B2B customers with the Net Promoter Score in order to receive feed...

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How to turn NPS feedback into customer reviews, testimonials, and other recommendations.

With the Net Promoter Score® you measure and analyze customer satisfaction in order to find out more about what people like or dislike about your product or company. Used correctly, NPS is t...

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Best practices for implementing the Net Promoter Score (NPS) in e-commerce

With Net Promoter Score surveys you measure the likelihood that a customer will recommend your company to their personal and / or professional environment. The higher the resulting NPS® valu...

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When is an NPS response considered to have expired and can therefore be discarded?

The customer survey via Net Promoter Score® has the advantage over other forms of survey in that you receive relevant customer feedback promptly when you need it most.The feedback received c...

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Implement simple strategies with the Net Promoter Score to generate more sales

NPS® is the optimal metric for loyalty and customer satisfaction, but the Net Promoter Score can do a lot more. If used correctly, the NPS can play an important role in your customer acquisi...

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Actions you can take if you are not receiving qualitative NPS feedback

While many people consider Net Promoter Score® surveys to be a simple rating scale from 0 to 10, in reality NPS® has two sides - the quantitative (the rating) and the qualitative (the feedba...

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Customer Experience Management - How you can increase customer satisfaction even in times of Corona.

The coronavirus is currently determining everyday life, both for private individuals and companies. The management between home office and childcare is a major hurdle for many private indivi...

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