Blog - Callexa

Actions you can take if you are not receiving qualitative NPS feedback

While many people consider Net Promoter Score® surveys to be a simple rating scale from 0 to 10, in reality NPS® has two sides - the quantitative (the rating) and the qualitative (the feedback) side. Just as an unanswered email is frustrating for the average user, there are few things that discourage a customer satisfaction professional more than an NPS survey that was only given a rating but no qualitative feedback.

12.05.2021 Net Promoter Score

B2B company NPS behavioral targeting Customer Satisfaction net ptomoter score Bettervoice Integration customer feedback loop brand loyalty Net Promoter Score CAC booking Benchmark Email aWeber churn feedback

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