Using a Net Promoter Score survey allows companies to learn more about customers. Evaluating and segmenting the feedback received enables a close look at customer behavior, gives an insight into needs and wishes and makes it clear which measures must be proactively taken to improve service, customer satisfaction and thus increase sales.
Acquiring new customers is expensive and time-consuming. Anyone who has ever calculated the cost of acquiring a new customer knows this. The NPS can help you save a lot of money.
NPS creates the foundation for customer-oriented business success - it makes customer satisfaction measurable and provides results that can be worked with. A satisfied customer has not yet reached the last rung of the success ladder. Because after achieving the state of satisfaction, the professional and emotional work continues.
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