Comparing NPS is not a straightforward process as the customer satisfaction metric depends on many factors. This can be made clear on the basis of current studies. For example, companies in the automotive sector have an average NPS score of 39, with a lowest value of just 20. For Internet service providers, however, the average NPS value is 16, with a maximum value of only 19.

In recent years, the Net Promoter Score has proven to be a key metric for customer satisfaction. Tracking customer satisfaction trends using the Net Promoter Score is an important step in creating a customer success culture.

Is your Net Promoter Score a reliable metric to measure what customers think of your business, or is it biased? This is a common question that can be particularly worrying for small businesses that already have close relationships with their customers.

With Bidsketch you will be able to create great looking client proposals in minutes. Use your own custom HTML/CSS designs, or the built in templates. Bidsketch provides you with several professional looking templates. Each template is available in different colors and exports to PDF for extra portability. Quickly create proposals by reusing fees, content, and designs to save hours.