Comparing NPS is not a straightforward process as the customer satisfaction metric depends on many factors.This can be made clear on the basis of current studies. For example, companies in t...
[read full text]In recent years, the Net Promoter Score has proven to be a key metric for customer satisfaction.Tracking customer satisfaction trends using the Net Promoter Score is an important step in cre...
[read full text]Is your Net Promoter Score a reliable metric to measure what customers think of your business, or is it biased?This is a common question that can be particularly worrying for small businesse...
[read full text] In our today's edition of Callexa Feedback Integration series we want to introduce the service Harvest closer. What is Bidsketch? With Bidsketch you will be able to crea...
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