Callexa uses modern 1 click surveys based on Net Promoter® Score (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues. By doing so, your customer puts his credibility on the line, which evidentially results in more accurate assessments than impersonal ratings. NPS is already used by many well-known companies and has proven to achieve higher response rates than ordinary survey methods.
Our survey template is optimized for mailings and compatible with most email clients or webmail services. Adapt it to your needs with custom text blocks, personalized salutation and your company logo. No tedious scripting, what you see is what you get.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Conduct directed customer surveys regulary or by using our API right after certain events.
For example several days after an order, a support inquiry or even a cancellation.
4 ways to connect to your customers:
We provide a distributed mailing service or you can set up your own mail server to send scheduled surveys with just a few clicks.
Track the development of your overall scoring, based on the responses you get. Our well-arranged dashboard keeps you informed
about the feedback coming in and our detailed reports help you to evaluate your service.
Get realtime feedback on the impact of changes you made in your customer service. Get to know the reasons for cancellations or returning goods. React to critism immediately and know your strengths and weaknesses.
Callexa is a brand new service. We want you to be open to suggestions, so we are too. Try our service for free and if there is anything you need, just tell us!
Convenient and mobile friendly web interface Send up to 50 surveys per month Access to all detailed reports Embed testimonials into your own website Permanently free and non-binding Immediate account activation