In our today's edition of Callexa Feedback Integration series we want to introduce the service SupportBee closer.
What is SupportBee?
SupportBee is designed to get everyone in your company involved in customer support. Manage emails for all departments, or even various brands within an organization from a single inbox in SupportBee.
Assign individual, or multiple, tickets to agents or teams in just a click. Assignees are notified via email.
Simple shared inbox that works just like email
SupportBee's shared inbox works just like email. We stay invisible to your customers and all they see is a friendly email. It is incredibly easy to ‘wow’ your customers with awesome personal touch using SupportBee.
Affordably, get everyone involved in support ticketing
SupportBee offers a unique pricing model that helps you involve more users at low costs, and delivering great support is all about effective collaboration and team participation to resolve customer issues.
A collaborative ticketing system
SupportBee has the right set of features to enable collaboration across teams and software tools. Features like private comments, teams, and assignments, along with app integrations make communication effective and enjoyable.
What is Zapier?
With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B.
Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.
With the integration via Zapier it's possible to transfer all your SupportBee clients to Callexa Feedback and survey them automatically. Following the successful survey, customer satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website to convince new customers of your service.
You can find the Callexa Feedback NPS App for Zapier / SupportBee here.