The Net Promoter Score survey provides access to a large body of actionable feedback that helps improve customer loyalty over time. If you are only looking for a simple evaluation, a biannual survey may be sufficient. However, you will miss the real advantages of the NPS survey.

Most people associate Net Promoter Score with big business because it is used by big brands and Fortune 500 companies. Bain & Company, who developed NPS, estimates that two-thirds of the Fortune 1000 use the Net Promoter Score to track customer satisfaction and retention.

Satisfied customers mean word of mouth growth. They mean that your product or service has significant, measurable benefits. They mean your company can grow into an even bigger and more profitable company. Measuring and monitoring your own health is an ongoing process, as is the health of your company.

With Callexa Fedback, you can send customer satisfaction surveys with the NPS system. The actual sending of the NPS survey is relatively easy thanks to Callexa feedback. However, if the survey is sent at the wrong time, this can have a negative impact on the ratings.

In our today's edition of Callexa Feedback Integration series we want to introduce the service SupportBee closer.SupportBee is designed to get everyone in your company involved in customer support. Manage emails for all departments, or even various brands within an organization from a single inbox in SupportBee.

Bigcommerce delivers a wealth of securely hosted e-commerce tools, including a shop system with over 100 unique features, product catalogs, payment gateways, email accounts, marketing tools, and in-depth reports. With the search engine optimization (SEO) of Bigcommerce your shop ranks higher in search results.

Envoy simplifies sign-in at your busy front desk: When visitors sign in on the iPad, you’re free to focus on the person rather than the paperwork. Plus, Envoy automatically prints badges and alerts employees when their guests arrive, so you’re free to do more meaningful work.

Datadog is a SaaS-based monitoring and analytics platform for IT infrastructure, operations and development teams. It brings together data from servers, databases, applications, tools and services to present a unified view of the applications that run at scale in the cloud. See across systems, apps, and services. Datadog gathers performance data from all your application components.

Sometimes customers don't understand the scale of NPS and give you a wrong evaluation. To give your customer the opportunity to correct this we have integrated a function to resurvey the customer.