The Net Promoter Score® is a valuable metric to track and observe customer feedback.Once deployed, it can provide valuable insights into how customers feel about your product or business and...
[read full text]Collecting customer feedback is essential to building a profitable business.The background is explained quite simply. Because if you don't know what your customers think of your brand or pro...
[read full text]In recent years, the Net Promoter Score has proven to be a key metric for customer satisfaction.Tracking customer satisfaction trends using the Net Promoter Score is an important step in cre...
[read full text]With the Net Promoter Score® you measure and analyze customer satisfaction in order to find out more about what people like or dislike about your product or company. Used correctly, NPS is t...
[read full text]The customer survey via Net Promoter Score® has the advantage over other forms of survey in that you receive relevant customer feedback promptly when you need it most.The feedback received c...
[read full text]An NPS® survey is about much more than just the quantitative rating customers give your company. You can track your customer score, but it's the qualitative feedback that gives you the “why”...
[read full text]While many people consider Net Promoter Score® surveys to be a simple rating scale from 0 to 10, in reality NPS® has two sides - the quantitative (the rating) and the qualitative (the feedba...
[read full text]The customer feedback loop shows the process of continuous improvement based on the customers' insights about the business they are interacting with.It is one of the most efficient ways to m...
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