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The Net Promoter Score – basics and areas of application

Using a Net Promoter Score survey allows companies to learn more about customers. Evaluating and segmenting the feedback received enables a close look at customer behavior, gives an insight...

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Benefits of the NPS survey that you don't know yet

The Net Promoter Score survey provides access to a large body of actionable feedback that helps improve customer loyalty over time.If you are only looking for a simple evaluation, a biannual...

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How to increase customer satisfaction over time

The Net Promoter Score® is a valuable metric to track and observe customer feedback.Once deployed, it can provide valuable insights into how customers feel about your product or business and...

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Reasons for using the Net Promoter Score every day

Of course, there are many measures you should use to measure your organization's performance. But one of the most powerful, customizable metrics is the Net Promoter Score.You are most likely...

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Why the NPS not only outputs statistics, but can also make feelings and intentions measurable.

In our Net Promoter Score articles, we talk about ways to use NPS surveys to improve the customer lifecycle and increase the accuracy of survey results.A common mistake that is made in relat...

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How to make NPS work for you

The Net Promoter Score is a helpful tool that collects feedback and makes the satisfaction of your customers measurable.Coupled with intelligent product analysis, proper segmentation and tar...

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Serious errors in customer retention

Managing your customer retention rate is an incredibly important part of growing a sustainable business. Winning a new customer is wonderful, watching an existing customer that you have acqu...

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Your Net Promoter Score is irrelevant.

In recent years, the Net Promoter Score has proven to be a key metric for customer satisfaction.Tracking customer satisfaction trends using the Net Promoter Score is an important step in cre...

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Why should you also use the Net Promoter Score for your B2B company?

There are voices who claim that NPS® does not work effectively for B2B companies.But on the contrary! The Net Promoter Score® is just as valuable for a B2B company as it is for a B2C brand....

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Is Your Net Promoter Score Skewed?

Is your Net Promoter Score a reliable metric to measure what customers think of your business, or is it biased?This is a common question that can be particularly worrying for small businesse...

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How to make an amazing first impression on every customer

Based on current studies, you have around seven seconds to make a good impression. It is irrelevant here whether it is a personal encounter or you want to win the person as a new customer fo...

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Who should you survey in B2B business: your contact person or the direct user of the product?

The title of the blog article poses an exciting question that all companies should ask themselves that want to survey their B2B customers with the Net Promoter Score in order to receive feed...

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actionable feedback aWeber B2B B2B companies B2B company b2c bad review behavioral targeting Benchmark Email Bettervoice bidsketch bigcommerce booking brand loyalty CAC callexa feedback churn churn rate Client Feedback client feedback loop Client management client satisfaction clientfeedbackloop Close-The-Loop Communication conversion cycle conversions Corona COVID create proposal online critic Critics CSAT customer customer acquisition Customer acquisition costs customer churn customer conversion customer experience customer feedback customer feedback loop customer journey customer lifecycle customer lifetime customer lifetime value Customer Lifetime Value (CLV). customer loyalty customer retention customer retention rate customer satifaction Customer Satisfaction customer sentiment customer service customer success culture Customer Success Manager Customer Success Team customr registration customr satisfaction datadog Detractor E-commerce E-Mail Marketing ecommerce email marketing enps envoy Facebook features feedback Feedback loop Freshdesk growth-hacker HARVEST Helpdesk high nps Home office Insightly Integration integrations invoicing KISS principle lient feedback liveagent long-term business relationship low nps loyal loyalty Mailchimp mailjet megaventory memberspace net promoter Net Promoter Score Net Promoter Score® net ptomoter score NPS NPS benchmarks NPS campaign NPS data NPS Examples NPS key question nps score NPS strategy NPS survey NPS surveys nps value NPS® survey NSP Onboarding Onboarding-E-Mail online Outsourcing outsourcing services passive PBX plugin potential new customers pricing strategy product analysis product-market fit promoter proposal proposal software proposals proposify Proposify Integration Qualitative feedback qualitative growth reminder survey response rate response rates responsive design retention retention rate revenue Run my Accounts SaaS SaaS product SaaS services Sales Salesforce Desk.com satisfactio survey satisfaction satisfaction survey Segment segmentation shop Shop System Shopify small business smb Social Media support supportbee survey system task management Team collaboration ticket touchpoints trial period Twitter valuable feedback VOIP Website Surveys Website Visitors what to do with a bad review word of mouth marketing worflow ZAPIER zendesk
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