Using a Net Promoter Score survey allows companies to learn more about customers. Evaluating and segmenting the feedback received enables a close look at customer behavior, gives an insight...
[read full text]The Net Promoter Score® is a valuable metric to track and observe customer feedback.Once deployed, it can provide valuable insights into how customers feel about your product or business and...
[read full text]Comparing NPS is not a straightforward process as the customer satisfaction metric depends on many factors.This can be made clear on the basis of current studies. For example, companies in t...
[read full text]We already talked about what we can learn from companies with a high NPS in our blog article. There we examined the similarities and special characteristics of companies with a high NPS and...
[read full text]In recent years, the Net Promoter Score has proven to be a key metric for customer satisfaction.Tracking customer satisfaction trends using the Net Promoter Score is an important step in cre...
[read full text]Managing customer retention rates is an incredibly important part of growing a sustainable business. Winning a new customer is wonderful, watching an existing customer that you have acquired...
[read full text]One of the most important aspects of any business is the pricing strategy. If you were to place two identical products in front of each other - one cheap and another that is several times mo...
[read full text]The customer survey via Net Promoter Score® has the advantage over other forms of survey in that you receive relevant customer feedback promptly when you need it most.The feedback received c...
[read full text]In our today's edition of Callexa Feedback Integration series we want to introduce the service MemberSpace closer. What is MemberSpace? Create your online course, training program...
[read full text] In our today's edition of Callexa Feedback Integration series we want to introduce the service Harvest closer. What is Bidsketch? With Bidsketch you will be able to crea...
[read full text]We're pleased to announce that it's now possible to integrate your MailChimp lists with Callexa Feedback. Easily survey new and existing subscribers of your lists based on the Net Pr...
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