Why customer retention is so important to your success

You can only get an idea of how loyal your customers are, if you constantly inquire about the satisfaction.Fidelity and loyalty to a company or product can be established with simple means....

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How you can save costs in customer acquisition with the NPS

Acquiring new customers is expensive and time-consuming. Anyone who has ever calculated the cost of acquiring a new customer knows this. The NPS can help you save a lot of money.New customer...

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How to make NPS work for you

The Net Promoter Score is a helpful tool that collects feedback and makes the satisfaction of your customers measurable.Coupled with intelligent product analysis, proper segmentation and tar...

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Growth Hacking with NPS - What to Look For

As a Customer Success Manager, the Net Promoter Score® is the most important key figure for long-term customer loyalty to the company. For growth hackers, the NPS can be an even more valuabl...

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What you can learn from companies with a low NPS.

We already talked about what we can learn from companies with a high NPS in our blog article. There we examined the similarities and special characteristics of companies with a high NPS and...

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What we can learn from companies with a high NPS

Does your company take its customers for granted or do you understand the art of customer loyalty? Customer loyalty is one of the most important aspects of growing your business.However, man...

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Benefits of Outsourcing Your NPS Process

Outsourcing of services is becoming more and more popular these days, more and more companies around the world are interested in outsourcing their business activities. Outsourcing has many a...

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