SupportBee Integration

In our today's edition of Callexa Feedback Integration series we want to introduce the service SupportBee closer.


What is SupportBee?


SupportBee is designed to get everyone in your company involved in customer support. Manage emails for all departments, or even various brands within an organization from a single inbox in SupportBee.

Assign individual, or multiple, tickets to agents or teams in just a click. Assignees are notified via email. 



Simple shared inbox that works just like email

SupportBee's shared inbox works just like email. We stay invisible to your customers and all they see is a friendly email. It is incredibly easy to ‘wow’ your customers with awesome personal touch using SupportBee.


Affordably, get everyone involved in support ticketing

SupportBee offers a unique pricing model that helps you involve more users at low costs, and delivering great support is all about effective collaboration and team participation to resolve customer issues.


A collaborative ticketing system

SupportBee has the right set of features to enable collaboration across teams and software tools. Features like private comments, teams, and assignments, along with app integrations make communication effective and enjoyable.



What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B.

Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your SupportBee clients to Callexa Feedback and survey them automatically. Following the successful survey, customer satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website to convince new customers of your service.

You can find the Callexa Feedback NPS App for Zapier / SupportBee here.

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When is an NPS response considered to have expired and can therefore be discarded?

The customer survey via Net Promoter Score® has the advantage over other forms of survey in that you receive relevant customer feedback promptly when you need it most.

How your pricing policy affects customer satisfaction.

One of the most important aspects of any business is the pricing strategy. If you were to place two identical products in front of each other - one cheap and another that is several times more expensive- which would be the best product in your opinion? It is interesting that many consumers would view and select the more expensive product as the better, even if this is not really the case.

What you can learn from companies with a low NPS.

We already talked about what we can learn from companies with a high NPS in our blog article. There we examined the similarities and special characteristics of companies with a high NPS and reduced the success to the following characteristics:

Serious customer loyalty mistakes to avoid.

Managing customer retention rates is an incredibly important part of growing a sustainable business. Winning a new customer is wonderful, watching an existing customer that you have acquired switch to a competitor, not quite so much. A very common approach to growth is to focus on new customer acquisition.

The Net Promoter Score – basics and areas of application

Using a Net Promoter Score survey allows companies to learn more about customers. Evaluating and segmenting the feedback received enables a close look at customer behavior, gives an insight into needs and wishes and makes it clear which measures must be proactively taken to improve service, customer satisfaction and thus increase sales.

SharpSpring Integration

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Embed NPS surveys into HTML emails

We're happy to introduce our new feature for Callexa Feedback, the email widget. With this widget you are able to implement your NPS survey to your emails, newsletter or other mailing services. In order to add the widget to your emails you can find the button "Embed Survey" at the integrations overview. Choose "Embed into HTML email" to receive the HTML code.

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