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In our today's edition of Callexa Feedback Integration series we want to introduce the service DataDog closer.
What is Datadog?
Datadog is a SaaS-based monitoring and analytics platform for IT infrastructure, operations and development teams. It brings together data from servers, databases, applications, tools and services to present a unified view of the applications that run at scale in the cloud. See across systems, apps, and services. Datadog gathers performance data from all your application components.
Build real-time interactive dashboards
More than summary dashboards, Datadog offers all high-resolution metrics and events for manipulation and graphing. See graphs across sources in real-time, Slice data by host, device, or any other tag, Compute rates, ratios, averages or integrals and easily customize views.
Search and correlate metrics and events
Datadog supports full-text structured search over all the event data it integrates, allowing you to overlay metrics and events across disparate sources, see who did what, in context, zero-in on the right code changes, relevant config updates or scheduled jobs and correlate and find the root cause!
Share what you saw, write what you did
System events and metrics are only part of the story. Datadog is built to give visibility across teams. Discuss issues in-context with production data. Annotate changes and notify your team. See who responded to that alert before and remember what was done to fix it.
Get alerted on critical issues
Datadog notifies you of performance problems, whether they affect a single host or a massive cluster.
Use Case Example
With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into Datadog can be done easily. The analysis could for example be initiated after any chosen event. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.
What is Zapier?
With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.
With the integration via Zapier it's possible to transfer all your Datadog Client data to Callexa Feedback and survey them automatically. Following the successful survey, visitor satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website.
You can find the Callexa Feedback NPS App for Zapier / Datadog here.