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In today's article, we would like to introduce our software integration partner Zendesk.
What is ZenDesk?
This Help Desk Software enables customer support agents to receive, process, and respond to service requests. A great help desk is at the heart of great customer support. Zendesk’s help desk software helps streamline customer support with time-saving tools like triggers and automations.
And it’s intuitive, built with the experience of customer service and support desk agents in mind. Whatever you call it—help desk, service desk, or support desk software—it’s a means to an end.
Because great customer support is not just about the tools you use. it’s about the relationships you have with your customers. And that’s what Zendesk is for—improving the relationships between businesses and their customers.
Get the right information from customers
Dynamic request forms give agents extra context, so they’re prepared to offer personalized customer support before the conversation even begins.
Never miss a deadline
With built-in internal SLAs, agents can set their own SLAs for specific tickets and measure to the minute to keep an eye on status.
Take your help desk on the go
Our native mobile apps enable agents to respond to customer requests—even when they’re away from their desks.
Our Callexa Feedback Plugin for Zendesk
To survey your Zendesk clients, perform the following steps:
- Make sure flag is set to authorize the connection.
- Define the earliest and latest time ( in days ) a survey should take place after a ticket request has been solved.
- Enable automation if desired and save the settings.
- After this, you wil be forwarded to Zendesk and it will be necessary to confirm the integration by loggin in to your account.