Blog - Callexa

Why customer retention is so important to your success

You can only get an idea of how loyal your customers are, if you constantly inquire about the satisfaction.Fidelity and loyalty to a company or product can be established with simple means. If you are satisfied with a product and service and it serve...

30.12.2022 Customer Success Management

Basic areas of application for your satisfaction analysis with NPS.

An NPS survey can always be used when the customer has had contact with your company. These touchpoints can vary from industry to industry. Because NPS can be used in so many places, Callexa is provided in such a way that you can integrate your surveys almost anywhere.

15.07.2022 Net Promoter Score

Why the NPS survey is an ongoing process and not a one-time examination.

Satisfied customers mean word of mouth growth. They mean that your product or service has significant, measurable benefits. They mean your company can grow into an even bigger and more profitable company. Measuring and monitoring your own health is an ongoing process, as is the health of your company.

15.02.2021 Net Promoter Score

bidsketch Client Feedback NPS survey Benchmark Email ZAPIER Callexa Integration bigcommerce B2B company Allianz Callexa Feedback churn Customer Satisfaction brand loyalty B2B customer feedback loop

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