Managing your customer retention rate is an incredibly important part of growing a sustainable business. Winning a new customer is wonderful, watching an existing customer that you have acqu...
[read full text]Is your Net Promoter Score a reliable metric to measure what customers think of your business, or is it biased?This is a common question that can be particularly worrying for small businesse...
[read full text]Managing customer retention rates is an incredibly important part of growing a sustainable business. Winning a new customer is wonderful, watching an existing customer that you have acquired...
[read full text]