Blog - Callexa

The Benefits of Implementing the Net Promoter Score in Small Businesses

Most people associate Net Promoter Score with big business because it is used by big brands and Fortune 500 companies. Bain & Company, who developed NPS, estimates that two-thirds of the Fortune 1000 use the Net Promoter Score to track customer satisfaction and retention.

26.02.2021 Net Promoter Score

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