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Index
Our developers have implemented another update. With this post we want to introduce some new functions:
Start a resurvey manually
Sometimes customers don't understand the scale of NPS and give you a wrong evaluation. To give your customer the opportunity to correct this we have integrated a function to resurvey the customer.
- Go to "Replies".
- Search for the answer of the customer and click on it.
- On the right side you can see the process.
- Click on "Resurveying" to resurvey this customer.
Please note: The old value will be overridden with the new survey
Add notes
With this function you're able to add a note
- Go to "Replies".
- Search for the answer of the customer and click on it.
- Click on "Add Note". A textbox will appear where you can type in your notice.
- Click on "Add" to save your note.
Mailchimp
Now you have the possibility to import complete segments instead of every customer individually. This gives you the advantage to create a list of customers (segments) via Mailchimp and import it into Callexa Feedback. It becomes unnecessary to delete unwanted customers manually after you have imported them into Callexa Feedback.
- Go to „Surveys“.
- Add a new survey or choose an existing survey over the button „Edit“.
- Click on "Recipients" within the survey.
- Choose Mailchimp on the right side and choose the segment you want to import.
- Click on "Save" to start the import.
Graphical presentation of the evaluation history
- We have added a graphical presentation to show the history of evaluation from one customer.
- Go to "Replies".
- Search for the answer of the customer and click on it.
- On the right side you can see the line chart of the customer's evaluations.