Blog - Callexa

Why it is important to place NPS at strategically important points

On this journey, the customer already has important touchpoints with your company, which are decisive for whether or not there is a purchase and a later collaboration. The first step is to identify which initial points of contact, so-called touchpoints, the customer has. While these touchpoints may vary from industry to industry and may appear in a different order, there are some points that are general.

30.07.2022 Customer Success Management

net ptomoter score customer feedback loop customer loyalty booking NPS survey B2B Bettervoice behavioral targeting bad review aWeber Customer Satisfaction ZAPIER bigcommerce bidsketch B2B company Callexa

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