As a Customer Success Manager, the Net Promoter Score® is the most important key figure for long-term customer loyalty to the company. For growth hackers, the NPS can be an even more valuable metric to drive the short- and long-term growth of your company. You should focus on long-term growth. Since NPS® measures your customers' satisfaction and loyalty to your product, this is the main difference between a steadily and steeply increasing growth graph and a temporary growth followed by a gradua
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