Befragungen Knowledge Base

How can I improve my NPS score?

Improving NPS involves addressing the feedback provided by detractors, enhancing customer experiences, engaging with promoters, and continuously monitoring and acting on customer feedback.

Improving NPS involves:

Enhancing Customer Experience: Address pain points and improve service quality.
Engaging with Customers: Actively listen to feedback and take corrective actions.
Rewarding Loyalty: Recognize and reward loyal customers.

Building a customer-centric culture and leveraging technology can also contribute to higher NPS scores.

Reading tip: Customer experience is a crucial differentiating factor for brands and companies in order to build lasting relationships with customers. In our blog article "The role of NPS in the customer experience (CX)" we show which points you should consider.

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