The Net Promoter Score methodology survey is a marketing tool you can rely on to collect important customer data. But how can you integrate the NPS at relevant touchpoints of your website to get more accurate information?

Customer comments are valuable feedback that provides you with deeper insights into the customer experience. Offer the opportunity to leave comments and reviews on various channels, such as your website or social media. Actively monitor these comments and use them to identify weaknesses and derive improvement measures.

Coupled with intelligent product analysis, proper segmentation and targeting, NPS - customer surveys can be a powerful tool to find your brand supporters, but conversely to identify the customers at high risk of churn. Used correctly, the Net Promoter Score provides valuable insights that can be used to make impactful decisions to improve customer loyalty.

A company's growth potential can be determined by its NPS score. If the Net Promoter Score® increases, the potential also increases. The reason for this is understandable, the more satisfied your customers are with your company, the more likely it is that more sales will be made and more customers will come to you through recommendations.

Is your Net Promoter Score a reliable metric to measure what customers think of your business, or is it biased? This is a common question that can be particularly worrying for small businesses that already have close relationships with their customers.

Outsourcing of services is becoming more and more popular these days, more and more companies around the world are interested in outsourcing their business activities. Outsourcing has many advantages and in today's global economy it is a common practice.

With the Net Promoter Score® you measure and analyze customer satisfaction in order to find out more about what people like or dislike about your product or company. Used correctly, NPS is the most valuable metric for measuring customer loyalty and satisfaction.

With Net Promoter Score surveys you measure the likelihood that a customer will recommend your company to their personal and / or professional environment. The higher the resulting NPS® value, the higher the chance of a recommendation, as well as a sign that your customers have become active promoters for your company.

One of the most common questions marketers ask is how the Net Promoter Score® differs from the type of data that can be extracted by examining people's reactions on social media platforms like Facebook, Twitter, and Instagram.

The customer survey via Net Promoter Score® has the advantage over other forms of survey in that you receive relevant customer feedback promptly when you need it most.

Loyal and dedicated employees are critical to a company's ability not only to sell a product or service, but also to create brand ambassadors who promote it as a great place to work.

An NPS® survey is about much more than just the quantitative rating customers give your company. You can track your customer score, but it's the qualitative feedback that gives you the “why” behind it and puts the customer's voice in the foreground.