Blog - Callexa

Growth Hacking with NPS - What to Look For

As a Customer Success Manager, the Net Promoter Score® is the most important key figure for long-term customer loyalty to the company. For growth hackers, the NPS can be an even more valuable metric to drive the short- and long-term growth of your company. You should focus on long-term growth. Since NPS® measures your customers' satisfaction and loyalty to your product, this is the main difference between a steadily and steeply increasing growth graph and a temporary growth followed by a gradua

31.03.2022 Customer Success Management

Ways to integrate your NPS surveys

For example, Callexa Feedback can be configured to send a survey after an arbitrary number of days to the customers after an order has been completed or after a cancellation or after receiving an invoice. The customer can evaluate within this email. After the evaluation has been done, a website with a follow-up question or additional tags which can be evaluated, will popup.

20.01.2016 Net Promoter Score

survey customer success acquisition funnel Artificial intelligence (AI) behavioral targeting actionable feedback NPS customer loyalty NPS survey net ptomoter score customer feedback B2B ZAPIER aWeber bad review Client Feedback

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