Blog - Callexa

The Difference Between NPS and Other Customer Satisfaction Metrics

Customer satisfaction is a critical component of any successful business strategy. Understanding how customers feel about your product or service can help you improve your offerings, retain customers, and attract new ones. Among the various metrics used to gauge customer satisfaction, Net Promoter Score (NPS) stands out.

26.07.2024 Net Promoter Score

Artificial intelligence (AI) bidsketch NPS NPS survey customer feedback loop behavioral targeting Net Promoter Score feedback Bettervoice Benchmark Email B2B ZAPIER customer loyalty survey booking brand loyalty

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