Understanding and improving customer satisfaction is paramount for any business. NPS surveys with Callexa helps businesses to revolutionize how to gauge customer loyalty and feedback. This case study delves into the successful implementation and the transformative impact this can have on businesses.
This case study aims to explore how WebWide uses NPS to gather actionable customer feedback, implement changes, and achieve measurable improvements. It delves into the methodology, benefits, challenges, and real-life impacts of using NPS, providing a comprehensive guide for other businesses looking to adopt this powerful tool.
The new Callexa Feedback is slimmer, faster and clearer than its predecessor. The focus was set on a structural update that puts Callexa on a more robust footing. The main focus here is on the optimization of user management, data processing and data connection of external systems. The process has changed noticeably, especially in the area of survey-making and the replies.
![[EN]](data:image/png;base64,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){kind=small}