Blog - Callexa

The importance of the reminder survey

Keep in mind that polling using NPS is not an exercise in statistical relevance like traditional surveys are. While it's obviously important to extrapolate trends from the data you collect, the average response rate you'll get from an NPS survey (without sending a reminder) is well above what's necessary for reliable collection.

14.01.2021 Net Promoter Score

Callexa NPS survey customer feedback loop B2B booking Net Promoter Score bigcommerce Client Feedback churn ZAPIER Callexa Feedback net ptomoter score survey customer loyalty NPS Bettervoice

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