what-is-a-good-nps-score

What is a good NPS score?

A good NPS score varies by industry, but generally, a score above 0 is considered positive, above 50 is excellent, and above 70 is world-class. It's important to benchmark against industry standards to understand where your score stands.

Reading recommendation: Comparing NPS is not an uncomplicated process, as the metric for measuring customer satisfaction depends on many factors. In our blog article "From what value do you have a good Net Promoter Score?" we cover the topic more in detail.

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