In this article we want to introduce several ways to integrate NPS surveys to your system.
Generally there are 3 ways to integrate Callexa Feedback:
Surveys via email
With this method you can survey certain customers via email. For example, Callexa Feedback can be configured to send a survey after an arbitrary number of days to the customers after an order has been completed or after a cancellation or after receiving an invoice.
The customer can evaluate within this email. After the evaluation has been done, a website with a follow-up question or additional tags which can be evaluated, will popup.
Reading recommendation: Would you like to find out more about how to send NPS surveys by email? Our blog article “Embed NPS surveys into HTML emails” will help you.
Onsite surveys
With this method it is possible to integrate surveys on your website or you onlineshop directly.
As an inline widget on top of your website
(e.g. after an order has been completed)
As an inline widget at the position you desire
(e.g. after unsubscribing your newsletter)
After a click on a feedback button placed on your website
With a popup window which will be shown automatically
(e.g. if a user is logged into your website)
As a slideup widget at the end of your website.
The widget will be shown as a small bar at the end of your website. If the visitor clicks on the bar or if he scrolls to the end of the page the widget will be extended.
Reading recommendation: You can find more information about the use of widgets in our blog article "Extension for the Callexa Review Widget"
Link surveys
With this method it is possible to integrate a survey link externally. This is helpful if you want to refer to your survey within a newsletter, email signature or social media articles. A link will be generated which redirects the interviewee on a website with your NPS survey.
Do you have suggestions for further integrations? Then please send an email to info@callexa.com
Reading recommendation: If this article helped you and you would like to find out more about the Net Promoter Score, continue reading here: “The Net Promoter Score – Basics and Areas of Application”