A good help desk software must primarily offer an outstanding ticket management. But there also are other tasks - managing licenses, taking care of your Knowledge Base and regular patches and software upgrades - through which you quickly get into a spiral of endless time consuming hours of administration. If this sounds familiar, you are right here.
NPS creates the foundation for customer-oriented business success - it makes customer satisfaction measurable and provides results that can be worked with. A satisfied customer has not yet reached the last rung of the success ladder. Because after achieving the state of satisfaction, the professional and emotional work continues.