The Net Promoter Score survey is a wonderful tool for surveying your customers about their satisfaction and getting valuable feedback from them. However, you can already use the NPS for users who are not yet full customers. Your trial users. After the first half of the trial period, send these customers an NPS survey to get more information about what they think of your product.

Based on current studies, you have around seven seconds to make a good impression. It is irrelevant here whether it is a personal encounter or you want to win the person as a new customer for your product. First impressions are important because they are remembered, both to your friends and to your customers.

NPS® is the optimal metric for loyalty and customer satisfaction, but the Net Promoter Score can do a lot more. If used correctly, the NPS can play an important role in your customer acquisition and sales processes and significantly accelerate the growth of the company by focusing on both customer retention and conversion of interested new customers.

If you search online for information about increasing the conversion rate of your SaaS products, you will find a variety of sites that will show you techniques to convert more website visitors into trial users and paying customers. Often these tactics are successful - when implemented effectively, they can increase your overall conversion rate.