The customer survey via Net Promoter Score® has the advantage over other forms of survey in that you receive relevant customer feedback promptly when you need it most.

To truly understand customers and increase customer loyalty, organizations must focus a large portion of their resources on researching customer feedback. Depending on the approach to the subject of feedback, it can have a positive impact on the business, but it can also be detrimental.

A widget, or mini application, describes a small program that is integrated into another program using a graphical interface. Described less technically, widgets are small windows within a website or software that display additional information.

According to a recent study, around 66 percent of the 16 to 29-year-olds surveyed read reviews from other customers before buying online. Online reviews are even more trusted than personal recommendations from friends. Therefore, review portals are usually the first point of contact before making a purchase or when looking for a new service provider.

VCita is a free all-in-one business app. Build long-lasting customer relationships with a CRM solution designed exclusively for service provider. Manage your business schedule, appointments and events, all in-sync with your existing calendar. Create and email branded invoices and track your business income with a centralized dashboard. 

This function could be used to send follow-up questions after the main survey. You can setup individual questions for every single measurement. This will help you to find out why the recipient has opted for this review.