Blog - Callexa

Benefits of Outsourcing Your NPS Process

Outsourcing of services is becoming more and more popular these days, more and more companies around the world are interested in outsourcing their business activities. Outsourcing has many advantages and in today's global economy it is a common practice.

15.10.2021 Net Promoter Score

Implement NPS surveys in your customer lifecycle emails

The customer lifecycle and associated lifecycle emails are an important part of designing, developing, and strengthening the relationship between your company and your customers.

13.08.2021 Customer Success Management

Actions you can take if you are not receiving qualitative NPS feedback

While many people consider Net Promoter Score® surveys to be a simple rating scale from 0 to 10, in reality NPS® has two sides - the quantitative (the rating) and the qualitative (the feedback) side. Just as an unanswered email is frustrating for the average user, there are few things that discourage a customer satisfaction professional more than an NPS survey that was only given a rating but no qualitative feedback.

12.05.2021 Net Promoter Score

Customer Satisfaction customer experience customer loyalty survey Client Feedback bigcommerce behavioral targeting B2B company bidsketch Net Promoter Score Bettervoice Integration actionable feedback brand awareness feedback ZAPIER

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