Why customer experience is the next competitive battleground.

In a world where switching to a potential competitor is just a “click” away, customer experience is the new marketing battlefield.Customers no longer choose a brand and its individual produc...

[read full text]
How to make an amazing first impression on every customer

Based on current studies, you have around seven seconds to make a good impression. It is irrelevant here whether it is a personal encounter or you want to win the person as a new customer fo...

[read full text]
Serious customer loyalty mistakes to avoid.

Managing customer retention rates is an incredibly important part of growing a sustainable business. Winning a new customer is wonderful, watching an existing customer that you have acquired...

[read full text]
Who should you survey in B2B business: your contact person or the direct user of the product?

The title of the blog article poses an exciting question that all companies should ask themselves that want to survey their B2B customers with the Net Promoter Score in order to receive feed...

[read full text]
How your pricing policy affects customer satisfaction.

One of the most important aspects of any business is the pricing strategy. If you were to place two identical products in front of each other - one cheap and another that is several times mo...

[read full text]
Benefits of Outsourcing Your NPS Process

Outsourcing of services is becoming more and more popular these days, more and more companies around the world are interested in outsourcing their business activities. Outsourcing has many a...

[read full text]
How to turn NPS feedback into customer reviews, testimonials, and other recommendations.

With the Net Promoter Score® you measure and analyze customer satisfaction in order to find out more about what people like or dislike about your product or company. Used correctly, NPS is t...

[read full text]
Best practices for implementing the Net Promoter Score (NPS) in e-commerce

With Net Promoter Score surveys you measure the likelihood that a customer will recommend your company to their personal and / or professional environment. The higher the resulting NPS® valu...

[read full text]
NPS vs. Social Media for Market Research

One of the most common questions marketers ask is how the Net Promoter Score® differs from the type of data that can be extracted by examining people's reactions on social media platforms li...

[read full text]
Implement NPS surveys in your customer lifecycle emails

The customer lifecycle and associated lifecycle emails are an important part of designing, developing, and strengthening the relationship between your company and your customers.When used pr...

[read full text]
When is an NPS response considered to have expired and can therefore be discarded?

The customer survey via Net Promoter Score® has the advantage over other forms of survey in that you receive relevant customer feedback promptly when you need it most.The feedback received c...

[read full text]
Measure and improve employee experience with the eNPS.

Loyal and dedicated employees are critical to a company's ability not only to sell a product or service, but also to create brand ambassadors who promote it as a great place to work.If you w...

[read full text]
actionable feedback aWeber B2B B2B companies B2B company b2c bad review behavioral targeting Benchmark Email Bettervoice bidsketch bigcommerce booking brand loyalty CAC callexa feedback churn churn rate Client Feedback client feedback loop Client management client satisfaction clientfeedbackloop Close-The-Loop Communication conversion cycle conversions Corona COVID create proposal online critic Critics CSAT customer customer acquisition Customer acquisition costs customer churn customer conversion customer experience customer feedback customer feedback loop customer journey customer lifecycle customer lifetime customer lifetime value Customer Lifetime Value (CLV). customer loyalty customer retention customer retention rate customer satifaction Customer Satisfaction customer sentiment customer service customer success culture Customer Success Manager Customer Success Team customr registration customr satisfaction datadog Detractor E-commerce E-Mail Marketing ecommerce email marketing enps envoy Facebook features feedback Feedback loop Freshdesk growth-hacker HARVEST Helpdesk high nps Home office Insightly Integration integrations invoicing KISS principle lient feedback liveagent long-term business relationship low nps loyal loyalty Mailchimp mailjet megaventory memberspace net promoter Net Promoter Score Net Promoter Score® net ptomoter score NPS NPS benchmarks NPS campaign NPS data NPS Examples NPS key question nps score NPS strategy NPS survey NPS surveys nps value NPS® survey NSP Onboarding Onboarding-E-Mail online Outsourcing outsourcing services passive PBX plugin potential new customers pricing strategy product analysis product-market fit promoter proposal proposal software proposals proposify Proposify Integration Qualitative feedback qualitative growth reminder survey response rate response rates responsive design retention retention rate revenue Run my Accounts SaaS SaaS product SaaS services Sales Salesforce Desk.com satisfactio survey satisfaction satisfaction survey Segment segmentation shop Shop System Shopify small business smb Social Media support supportbee survey system task management Team collaboration ticket touchpoints trial period Twitter valuable feedback VOIP Website Surveys Website Visitors what to do with a bad review word of mouth marketing worflow ZAPIER zendesk
We use cookies for the technical functionality of this website. With your consent, we also collect page views and other statistical data in anonymized form.

Accept all cookies Select individually
Cookie Settings
Read Privacy Statement