Why asking the right question in NPS surveys is so important.

An NPS® survey is about much more than just the quantitative rating customers give your company. You can track your customer score, but it's the qualitative feedback that gives you the “why”...

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Implement simple strategies with the Net Promoter Score to generate more sales

NPS® is the optimal metric for loyalty and customer satisfaction, but the Net Promoter Score can do a lot more. If used correctly, the NPS can play an important role in your customer acquisi...

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How to Understand Your Target Audience - A Little Guide

To truly understand customers and increase customer loyalty, organizations must focus a large portion of their resources on researching customer feedback. Depending on the approach to the su...

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Actions you can take if you are not receiving qualitative NPS feedback

While many people consider Net Promoter Score® surveys to be a simple rating scale from 0 to 10, in reality NPS® has two sides - the quantitative (the rating) and the qualitative (the feedba...

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Practical ideas for automating the customer feedback workflow

Achieve more with less time and effort. This is the simple formula to which any improvement in business processes can be reduced.Whether it's processing data or incorporating a range of anal...

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Net Promoter Score for Website Visitors: Is It Worth It?

You have probably already read a blog, online magazine or newspaper and have been asked for your feedback, even though you are not a customer of the provider, right?Most of us connect custom...

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Closing the customer feedback loop: implement insights!

The customer feedback loop shows the process of continuous improvement based on the customers' insights about the business they are interacting with.It is one of the most efficient ways to m...

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The Benefits of Implementing the Net Promoter Score in Small Businesses

Many of the world's largest companies use the Net Promoter Score® to measure and track customer sentiment. Most swear on NPS® as the most accurate and effective means of measuring customer l...

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Why the NPS survey is an ongoing process and not a one-time examination.

There is no better measure of your company's overall health and growth potential than customer satisfaction.Satisfied customers mean word of mouth growth. They mean that your product or serv...

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Should you consider the results of erroneous applications in your NPS?

If you search online for information on increasing the conversion rate of your SaaS products, you will find a variety of pages that show you techniques that you can use to convert more websi...

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The importance of the reminder survey

You must not ignore the importance of a reminder survey. Many users of NPS satisfaction analyzes often discontinue their survey campaigns without this function because they fear that it woul...

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What you should know about detractors

Detractors, also known as critics, are a kind of “taboo subject” in the business world - nobody really likes talking about or even thinking about angry customers. However, the...

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