An NPS® survey is about much more than just the quantitative rating customers give your company. You can track your customer score, but it's the qualitative feedback that gives you the “why”...
[read full text]NPS® is the optimal metric for loyalty and customer satisfaction, but the Net Promoter Score can do a lot more. If used correctly, the NPS can play an important role in your customer acquisi...
[read full text]To truly understand customers and increase customer loyalty, organizations must focus a large portion of their resources on researching customer feedback. Depending on the approach to the su...
[read full text]While many people consider Net Promoter Score® surveys to be a simple rating scale from 0 to 10, in reality NPS® has two sides - the quantitative (the rating) and the qualitative (the feedba...
[read full text]Achieve more with less time and effort. This is the simple formula to which any improvement in business processes can be reduced.Whether it's processing data or incorporating a range of anal...
[read full text]You have probably already read a blog, online magazine or newspaper and have been asked for your feedback, even though you are not a customer of the provider, right?Most of us connect custom...
[read full text]The customer feedback loop shows the process of continuous improvement based on the customers' insights about the business they are interacting with.It is one of the most efficient ways to m...
[read full text]Many of the world's largest companies use the Net Promoter Score® to measure and track customer sentiment. Most swear on NPS® as the most accurate and effective means of measuring customer l...
[read full text]There is no better measure of your company's overall health and growth potential than customer satisfaction.Satisfied customers mean word of mouth growth. They mean that your product or serv...
[read full text]If you search online for information on increasing the conversion rate of your SaaS products, you will find a variety of pages that show you techniques that you can use to convert more websi...
[read full text]You must not ignore the importance of a reminder survey. Many users of NPS satisfaction analyzes often discontinue their survey campaigns without this function because they fear that it woul...
[read full text]Detractors, also known as critics, are a kind of “taboo subject” in the business world - nobody really likes talking about or even thinking about angry customers. However, the...
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