Blog - Callexa

NPS: The successful way to measure customer satisfaction

To make customer satisfaction tangible and measurable, a key figure is needed that objectively expresses the often subjective feelings of customers. This is where NPS comes into play. A simple 1-click method allows for comprehensive surveying in the shortest possible time. The customers' responses are numerically rated: the rating scale ranges from 0 (unlikely) to 10 (very likely).

18.11.2014 Customer Success Management

Bettervoice NPS net ptomoter score survey booking Customer Satisfaction CAC B2B company ZAPIER B2B churn Client Feedback behavioral targeting Callexa customer loyalty feedback

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