NPS creates the foundation for customer-oriented business success - it makes customer satisfaction measurable and provides results that can be worked with. A satisfied customer has not yet reached the last rung of the success ladder. Because after achieving the state of satisfaction, the professional and emotional work continues.

The Alpine portal Tiscover has been able to be evaluated using the Net Promoter Score method since 2013 and achieved an NPS of 74 in 2014. For comparison: According to the current Satmetrix Net Promoter Benchmark, the average NPS of travel websites is 30, the Apple iPhone reached a score of 67 in 2014, and Amazon reached 64.

Sure, here is the translation of the provided German text into English:"The number one among vehicle glass specialists helps drivers throughout the entire country and handles around 1.2 million customer inquiries annually. A central component of Carglass's success model is the extremely high level of customer orientation. For its excellent service quality, the company has already received numerous awards and certifications. In independent tests, Carglass regularly ranks at the top and receives

Hisense is convinced that it has earned the trust of consumers and is very well positioned to compete with the best companies in the world in terms of NPS - which will lead to an increase in the company's sales and profits.

To make customer satisfaction tangible and measurable, a key figure is needed that objectively expresses the often subjective feelings of customers. This is where NPS comes into play. A simple 1-click method allows for comprehensive surveying in the shortest possible time. The customers' responses are numerically rated: the rating scale ranges from 0 (unlikely) to 10 (very likely).