From what value do you have a good Net Promoter Score?

Comparing NPS is not a straightforward process as the customer satisfaction metric depends on many factors.This can be made clear on the basis of current studies. For example, companies in t...

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The Net Promoter Score and the Thank You Page

The Net Promoter Score methodology survey is a marketing tool you can rely on to collect important customer data. But how can you integrate the NPS at relevant touchpoints of your website to...

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How to make NPS work for you

The Net Promoter Score is a helpful tool that collects feedback and makes the satisfaction of your customers measurable.Coupled with intelligent product analysis, proper segmentation and tar...

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Why customer feedback is so important for your business.

Collecting customer feedback is essential to building a profitable business.The background is explained quite simply. Because if you don't know what your customers think of your brand or pro...

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How to effectively implement an NPS data analysis

A company's growth potential can be determined by its NPS score. If the Net Promoter Score® increases, the potential also increases. The reason for this is understandable, the more satisfied...

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Serious errors in customer retention

Managing your customer retention rate is an incredibly important part of growing a sustainable business. Winning a new customer is wonderful, watching an existing customer that you have acqu...

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Growth Hacking with NPS - What to Look For

As a Customer Success Manager, the Net Promoter Score® is the most important key figure for long-term customer loyalty to the company. For growth hackers, the NPS can be an even more valuabl...

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What you can learn from companies with a low NPS.

We already talked about what we can learn from companies with a high NPS in our blog article. There we examined the similarities and special characteristics of companies with a high NPS and...

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Your Net Promoter Score is irrelevant.

In recent years, the Net Promoter Score has proven to be a key metric for customer satisfaction.Tracking customer satisfaction trends using the Net Promoter Score is an important step in cre...

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Why should you also use the Net Promoter Score for your B2B company?

There are voices who claim that NPS® does not work effectively for B2B companies.But on the contrary! The Net Promoter Score® is just as valuable for a B2B company as it is for a B2C brand....

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Is Your Net Promoter Score Skewed?

Is your Net Promoter Score a reliable metric to measure what customers think of your business, or is it biased?This is a common question that can be particularly worrying for small businesse...

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What we can learn from companies with a high NPS

Does your company take its customers for granted or do you understand the art of customer loyalty? Customer loyalty is one of the most important aspects of growing your business.However, man...

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