Blog - Callexa

The Impact of NPS on Customer Loyalty in 2025

Discover how NPS shapes customer loyalty in 2025, driving advocacy and retention through innovative feedback technologies and personalized experiences.

09.05.2025 Customer Success Management

A Quick Guide to Setting up Customer Segmentation with Callexa

Discover how to enhance your marketing with Callexa by setting up effective customer segmentation. Learn to tailor experiences and boost ROI through personalized strategies.

28.03.2025 callexa

How can I effectively collect feedback from my customers to calculate my NPS?

Customer comments are valuable feedback that provides you with deeper insights into the customer experience. Offer the opportunity to leave comments and reviews on various channels, such as your website or social media. Actively monitor these comments and use them to identify weaknesses and derive improvement measures.

30.05.2022 Net Promoter Score

B2B company Client Feedback customer experience booking Integration survey Net Promoter Score (NPS) Benchmark Email behavioral targeting Net Promoter Score Customer Satisfaction bigcommerce Allianz feedback NPS bidsketch

RSS

We use cookies for the technical functionality of this website. With your consent, we also collect page views and other statistical data in anonymized form.

Only required

Accept all

Select individually

Cookie Settings
Read Privacy Statement

Neccessary Cookies
These cookies are necessary for the functionality of our website and cannot be switched off within our system. No personal data is collected and no data is permanently stored. Performance & Comfort
We host a customer service live chat on our own servers, no data is transmitted to third parties for this purpose.
We use an analysis tool (Matomo) hosted on our own servers which for instance allows us to track which pages are visited most frequently. That allows us to constantly improve our website. No personal data is collected, a disclosure to third parties is excluded. Campaigns
To optimize our own advertising campaigns, we link certain actions, such as an order with any advertisement through which you may have reached our site (e.g. Google AdWords). This data is collected anonymously and is not linked to your personal data.