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We're happy to introduce our new feature for Callexa Feedback, the email widget. With this widget you are able to implement your NPS survey to your emails, newsletter or other mailing services. In order to add the widget to your emails you can find the button "Embed Survey" at the integrations overview. Choose "Embed into HTML email" to receive the HTML code.

AWeber provides you with all the tools you need to send emails the right way. Email is perfect for keeping your brand top of mind and staying connected with those who make a purchase, read your blog or meet you in person. And when you join the community where email automation began, you get access to all features and a team that’s 100% devoted to your success.

The new Callexa Feedback is slimmer, faster and clearer than its predecessor. The focus was set on a structural update that puts Callexa on a more robust footing. The main focus here is on the optimization of user management, data processing and data connection of external systems. The process has changed noticeably, especially in the area of survey-making and the replies.

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BetterVoice is a hosted Voice over Internet Protocol (VoIP) service. It replaces a traditional phone system by transmitting incoming and outgoing phone calls over a high-speed Internet connection. Call routing and other services are provided by a software-based virtual private branch exchange (PBX) that is hosted by BetterWorld, rather than on-site PBX hardware.

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This function could be used to send follow-up questions after the main survey. You can setup individual questions for every single measurement. This will help you to find out why the recipient has opted for this review.

For example, Callexa Feedback can be configured to send a survey after an arbitrary number of days to the customers after an order has been completed or after a cancellation or after receiving an invoice. The customer can evaluate within this email. After the evaluation has been done, a website with a follow-up question or additional tags which can be evaluated, will popup.

The new Allianz CEO, Oliver Bäte, wants to measure Europe's largest insurer by the recommendations of its customers, according to a press report. Bäte intends to establish the so-called Net Promoter Score (NPS) as a key metric within the company, reports "Manager Magazin" citing company sources. The NPS measures the willingness of customers to recommend a company.